Microsoft Power Virtual Agents

Description

Empower everyone to easily create conversational bots.
Respond rapidly to your customer and employee needs—at scale—using intelligent conversational bots built with Power Virtual Agents.

Create the extra help you need
Quickly build sophisticated, AI-powered bots for a range of requests—from providing simple answers to common questions to resolving issues requiring complex conversations.

Build bots quickly and easily
Make, test, and publish powerful bots faster than ever using automation, AI, and using a collaborative, low-code graphical interface—with no training required.

Deploy across channels and languages
Engage with customers and employees in multiple languages across websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Framework.

Scale securely with centralized management
Deploy bots securely using central administration, built-in security roles, and simple management across environments to maintain compliance and governance.

Improve your bots over time
Automatically track critical KPIs and identify future bot topics, plus let self-learning AI with natural language processing continuously improve your bots.

Amplify the value of your bots
Easily incorporate bots into existing business processes using Power Virtual Agents features included with other Microsoft products. Plus, make your bots work harder by using existing functionality from other Microsoft products and services.
Included in Microsoft Teams

If your organization uses Teams, your employees can already easily build bots for use within Teams at no extra charge—perfect for employee FAQs and HR tasks.

Included with Dynamics 365 Customer Service
If you use Customer Service Chat or Digital add-ins, take advantage of chat, interactive voice response (IVR) bots, and escalation to a live agent by using the included Power Virtual Agents sessions.

Includes Power Automate functionality
Add automation to your bots using the included Power Automate digital process automation capabilities and more than 650 prebuilt connectors—at no extra charge.

Extends to Azure
Easily extend Power Virtual Agents bots for complex scenarios with the Azure Bot Framework Composer—eliminating the need to spin up additional Azure resources.